We want you to be happy with what you order from Homefix. This policy explains when you can return an item or ask for a refund.

When you can ask for a return or refund

- The item arrived damaged or defective.

- You received the wrong item, or an item missing from your order.

Please contact us within 14 days of delivery.

How to ask

1. WhatsApp us at +92 311 0952763 or use our Contact page.

2. Send your order number, your name and phone number, and clear photos of the item and the packaging.

3. We will review your request and tell you what happens next, such as a replacement or a refund.

Conditions

- Items should be unused and in their original packaging, unless the problem is that they arrived damaged or defective.

- Items that are opened and used for personal care or hygiene reasons may not be returnable unless they arrived damaged or wrong.

- If we sent the wrong or a damaged item, we will cover the cost of sending it back.

Refunds

If your refund is approved, we will return your money using a method we agree with you. We will tell you how long it will take when we confirm your request.

Orders you refuse at delivery

Please check your parcel when it arrives. If you refuse a parcel without a problem with the item, we may not be able to accept future Cash on Delivery orders from that phone number.